Frequently Asked Questions

We offer a range of homecare services tailored to the individual needs of our clients, including Homecare Nursing, Elderly Care, Physiotherapy, Palliative Care, Post Delivery Care, Post Surgery Care, Oxygen Supply, Medical Staffing, and Consultation. All services can be provided at home, in hospital, or on the patient's journey.

Home care is ideal for individuals who require assistance with daily activities or medical support but prefer to stay in the comfort and familiarity of their own home. If your loved one is struggling with mobility, memory issues, chronic illness, recovering from surgery, or simply needs extra support to maintain independence, home care may be a good option. Our team can help assess the situation and guide you in making the best choice.

Yes, all of our nurses and midwives are carefully selected and undergo thorough background checks. They are highly trained and experienced in providing compassionate care. We ensure that all our staff have the necessary certifications and training, including first aid and CPR, and they receive ongoing education to stay up-to-date with best practices in home care.

We start by conducting a detailed assessment. During this process, we meet with the client and their family to discuss their care requirements, preferences, and any medical or physical conditions that need to be taken into consideration. This allows us to develop a personalized care plan tailored to the individual's needs.

We match our nurses and midwives to clients based on personality, experience, and the specific care needs of the individual. We take great care to ensure that relationship is one of trust and compatibility. If, for any reason, the assigned nurse or midwife isn't the right fit, we are happy to make adjustments.

We offer both options, depending on the level of care required. For clients who need round-the-clock care, we can provide 24-hour care with our nurses and midwives working in shifts to ensure constant support. If only part-time care is needed, we offer flexible hourly services to match your schedule and needs. Our popular packages are Per Day (UGX 50,000), Per Week (UGX 350,000), and Per Month (UGX 1,500,000).

Payment for home care services typically varies depending on the type and frequency of care required. We accept mobile money (MTN and Airtel Uganda), bank transfers, and cash. Our team can work with you to explore financial options during booking.

In the event that your assigned nurse or midwife is unavailable, we have a team of trained, qualified professionals ready to step in and continue providing care. We ensure there are no gaps in service, so your loved one's care plan is consistently followed without disruption. We'll always notify you if any changes need to be made to the schedule.

Absolutely. We understand that care needs can evolve over time, so we're always flexible. If you find that your loved one requires more or less assistance, simply contact us, and we'll adjust the care plan to reflect those changes.

Getting started is easy! Simply contact us through our website, by phone or WhatsApp on 0200 909453, or by email to schedule a free consultation. During this consultation, we'll assess your loved one's needs and develop a personalized care plan. Once you've decided to move forward, we'll match you with the right nurse or midwife and set a start date for services.